Returns and Exchange Policy

Prachi Leathers Private limited, having its registered address at Plot No 18 and 19, Sector -4, Sidcul, Haridwar, Uttarakhand, 249403 ,India (“Prachi leather private limited ”“we”“us” or “our”) is managing and operating the website www.mardigras.co.in (collectively referred to as the “Mardi gras platform”) through which it inter alia facilitates the sale of footwear (“Products”) to the users of the Mardi gras platform (“User” or “Users” or “you” or “your”).

We aim to provide the best customer experience to our Users beginning from placing an order to initiating a return. While transacting on the Mardi gras platform, you can expect a hassle-free experience in returning the Product that you have ordered and can rely on us as your preferred shopping destination.

This cancellation, return and exchange policy (“Policy”), together with the Terms sets out our procedures and policies in accepting Product cancellation, return and exchange thereof.

1. APPLICABILITY OF POLICY

1.1 By agreeing to use the Mardi gras platform and/or initiating a request for purchase of Product(s) on the Mardi gras platform, you agree to be bound by the terms contained in this Policy without modification. If you do not agree to the terms contained in this Policy, you are advised not to transact on the Mardi gras platform.

1.2 Please note that we may from time to time change the terms of the Policy that govern your return, exchange or cancellation of an order for Products on the Mardi gras platform. Every time you wish to use the Mardi gras platform, please check the Policy to ensure you understand the terms and conditions that apply at that time.

2. TERMS FOR CANCELLATION, RETURN AND EXCHANGE OF ORDERS

2.1. Cancellation of Products

  • (a) You can cancel orders for Products partially or fully prior to issuing and processing of the invoice in relation to such Products by us. Orders cannot be cancelled once the invoice has been processed and issued.
  • (b) In case you change your mind in relation to a particular order of the Products, you may cancel the placed purchase order, by referencing the unique tracking identity number (which enables the User in tracking the status of delivery of the purchased Products) received by you from us and requesting us to process a cancellation by sending an email to support@mardigras.co.in
  • (c) On receipt of the cancellation request prior to issuing and processing of the invoice we shall cancel the order and initiate the exchange for the Products within 1 (one) business day from the receipt of the cancellation request from you. The amount shall be exchangeed to you through the same mode of payment used by you for the purchase. All exchanges shall be subject to applicable policies and charges of the User’s bank/ financial institution.

2.2 Return of Products

  • (a) You may initiate the request for return of the Product if: (i) Product is damaged; (b) both the Product and shipping package have been damaged; (iii) Product is defective or is not in working condition; (iv) the Product is of bad quality; (v) parts of the Product or accessory is missing; (vi) the Product ordered is different from what was ordered basis the Product description provided on the Mardi gras platform; or (vii) you are dissatisfied with the purchased Product (“Non-Compliant Product”). You shall initiate such requests for a return within 03  to 05 days from the date on which you receive the delivery of the Product (“Return Period”).
  • (b) You shall keep the Products in its unused, original condition, along with the original invoice/ sale receipt, brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up. We would accept the request for return of such Product subject to the terms of this Policy.
  • (c) If you have received any Product which is subject to return in terms of this Policy, we suggest you to immediately register a request in this regard on the Mardi gras platform. We will in our sole discretion verify if: (a) the defects and damages in the Products or the non-compliances claimed in such Products are acceptable by us, or (b) such defects, damages or non-compliances are due to our default, and will accordingly post verification, accept or reject the request for return. For such verification, we may request you to send us images of the damaged, defective or Non-Compliant Product received and/or allow our personnel to schedule a visit to assess the damage, defect or non-compliance in the Product. Further to the assessment of the damage or the concern reported in the return request, we may in our sole discretion resolve the issue subject to the assessment report, in a manner as we may deem fit.
  • (d) Your return will be processed only when the conditions as may be stipulated by us are fulfilled at the time of return of such Products, such as the Product being returned in original condition , along with the price tag intact including original packaging of the product, the brand outer packaging of the Non-Compliant Product and all accessories therein, no damage having occurred post-delivery of the Product while in your possession etc.

(e)If  the return is approved, then your refund/exchange will be processed.

To return your product, you should mail your product to:

Prachi Leathers Pvt. Ltd.

Plot 18 & 19, SIDCUL, Sector 4, BHEL Township,
Haridwar, Uttarakhand 249403

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are refundable only after quality check has happened and it has been verified that the product is eligible for Return/Exchange.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

We reserve the right to reject the return request for a product if it does not satisfy the aforementioned conditions.

2.3 EXCHANGE

(a) At the time of raising a request for return or cancelling the Products on the Mardi gras platform, you may seek an exchange for the Non-Compliant Product. Such  exchange will be made to the you only in the even the payment has been received by us for the Product.

(b) Please be informed that when you opt to exchange the Products, upon our verification and assessment of the Products at store and the documents relating thereto, the exchange will be processed within 05 working days. Your exchange will be processed only when the conditions as may be stipulated by us are fulfilled, such as the Product being returned in original condition, along with the price tag intact including original packaging of the product, the brand outer packaging of the Non-Compliant Product and all accessories therein. For the sake of abundant clarity, it is clarified that the product will be exchanged only if the customer receives a faulty product or a product in incorrect size.

(c)  We reserve the right to reject an exchange request for a Product if it does not satisfy the quality conditions specified under this Policy on our assessment pursuant to its return. We may in such cases notify you and send the returned Product back without initiating an exchange.

3. CUSTOMER SUPPORT

Any queries or concerns relating to the return and exchange may be directed by you to our customer support team who can be contacted at:

CONTACT DETAILS:

Email: support@mardigras.co.in

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