Shipping policy
Shipping
At Mardi Gras, we aim to deliver your order quickly and safely. We work with trusted third-party logistics partners ("Logistics Partners") to ship and deliver orders placed on mardigras.co.in.
Free shipping across India
Every order ships free, with no minimum order value. The price you see at checkout is the price you pay, taxes included.
Shipping process
We aim to ship every order within one business day. All orders are dispatched within 1 to 7 days of ordering, and the estimated dispatch time is shown on your order confirmation page. Once your order is handed to a Logistics Partner, we share the partner's name and your order details by email or on your registered mobile number. We usually ship through Logistics Partners, but we may sometimes deliver directly ourselves.
Where we deliver
We deliver across India, though some pin codes may be unserviceable at our discretion. If your pin code cannot be served, we tell you while you place the order. If you have already paid, we refund you in full within 2 to 3 business days.
Accurate details for delivery
To deliver on time, we need your name, shipping and billing address, phone number & other contact details and, where helpful, a nearby landmark. Please make sure they are complete and correct. We are not responsible for a delivery that fails because the details given were incomplete, inaccurate or insufficient.
Delivery attempts
Our Logistics Partners will try to deliver up to three times within the notified delivery timeline. If all three attempts fail, we may cancel the order and arrange for it to come back to us, and we refund you in full to your original payment method.
Cancellations
You can cancel any time before your order ships, for a full refund.
Delivery delays
Delays can happen for reasons outside our control, such as:
- logistical problems
- natural disasters, such as floods or earthquakes
- political disruption, strikes or lockouts
- bad weather
- other unforeseen events
We will make reasonable efforts to tell you by email or on your registered mobile number, but we cannot guarantee real-time notice. We are not liable for claims or losses arising from delivery delays.
Delivery personnel
We choose reliable Logistics Partners, but the conduct of delivery agents is outside our direct control. We are not responsible for misconduct, delays, wrong deliveries, tampering or poor service by delivery personnel. Disputes with delivery personnel (for example, rudeness) are between you and them, and we cannot mediate or settle them. If anything goes wrong with a delivery, contact our customer care team at care@mardigras.co.in or on WhatsApp at +91 99189 01319. We are always here to help, and we will work with you and our Logistics Partner to find a resolution.
Tracking your order
Once your order is handed to a Logistics Partner, you receive a unique tracking ID to follow it on the partner's website or app. Our customer care team works with the partner to give you the latest status. Because tracking is run by the partner, we cannot guarantee it is accurate or up to date.
Damaged, defective or wrong items
If your product arrives defective, damaged or incorrect because of our error, we will refund or exchange it. Once an order is delivered, ownership and risk pass to you.
Returns and exchanges
Returns and exchanges are free within 7 days of delivery. Once we acknowledge your return request, our reverse-logistics partner contacts you to arrange a free pickup from your address. All returns follow our [Refund policy](https://mardigras.co.in/policies/refund-policy).
Questions? Email care@mardigras.co.in or WhatsApp us at +91 99189 01319.